Welcome to the February 2021 issue of the Smart O&M newsletter! This month, we are pleased to present the results of our 2020 Customer Satisfaction Survey. We also share the photo gallery of our annual dinner. Plus our latest news. Enjoy!
Reliability
2020 Customer Satisfaction Survey Report
In this month's newsletter, we are pleased to share the results of our 2020 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services.
Since 2013, the yearly customer satisfaction survey has been part of Siveco's ISO 9001:2015-certified Quality Management System, audited by Bureau Veritas.
Respondent profile
88% of our customers took the time to respond to the survey, demonstrating a very high level of engagement. The response rate is similar to last year. The high management-level response rate (43% of responses came from managers and above) reflects the strategic importance of maintenance or asset management for companies.
A pioneer in Smart O&M, Siveco provides solutions based on Coswin (back-office solution with in-depth maintenance management functionalities), bluebee® cloud (back-office solution with a wider risk prevention scope and integration features) and bluebee® (mobile solution including Android apps and WeChat). The different products are either used alone or in combination, integrated, depending on client's needs.
This year, we have tried to assess the prevalence of "Smart" solutions (defined here as including at least mobility or BIM) among our customers, as opposed to more traditional PC-based CMMS. The result is shown here by number of customers and by number of users.
On Jan 28, 2021, the Siveco China team gathered at Millennium Hongqiao Hotel for our annual dinner on the theme of "European Royalty" where the team's talent was on full display for a night of fun! Siveco members dressed up in European Renaissance and Enlightenment period costumes and prepared great entertainment for all to enjoy. The party was organized by our admin team.
Managing Director Bruno Lhopiteau gave the opening speech before dinner, thanking everyone for their hard work in these uncertain times. Then the show started! Project team performed a lively opening dance show, followed by funny cartoon dubbing by the sales team. Afterwards, the marketing and overseas team did a brilliant number involving multiple skill.
Coswin 8i selected for sewage water project in Hong Kong
Coswin 8i with BIM integration was selected for the Shek Wu Hui Effluent Polishing Plant – Main Works Stage 1– Sidestream Treatment Facilities and E&M Works for Sludge Treatment Facilities of Hong Kong's Drainages Services Department (DSD) under contract with the Jardine Engineering Corporation (JEC).
