Siveco China Newsletter February 2020 (Special crisis issue) | 阅读本期和以往中文版新闻通讯
First of all, we hope all of you, your families, your team members are safe, in particular those living in the most impacted areas in and around Wuhan. In this month’s newsletter we will share first lessons learnt from this crisis and the results of our 2019 Customer Satisfaction Survey, plus our latest news!
Foreword
First lessons from the COVID-19 crisis
At the beginning of Chinese New Year, the COVID-19 crisis hit us, spreading around China and now around the world. As many other companies did, Siveco initiated an action plan ‘Safe Office, Safe Business’ on January 26, aiming to take proactive measures. Support services continued throughout the holidays and full operation resumed at the beginning of February, with most staff working remotely.
Supporting our customers in the crisis
Many of our customers that operate such essential infrastructures as water treatment, waste incinerators, power supply, etc. and never stopped working. Some other clients such as district heating & cooling or property management firms rely on our solutions to trace all sanitizing actions and to reduce face-to-face contacts. Manufacturing clients are trying to resume normal operations, some of them prioritizing maintenance and considering to computerize HSE management. In many cases, clients still have staff stuck at home, unable to carry out their normal duties.
Our first priority has been to support those clients and to tailor our services to address their special needs in this crisis: elearning, smart glasses for remote maintenance, remote coaching, more webinars, quick deployment of HSE modules for existing clients etc.
In this month’s newsletter, we are pleased to share the results of our 2019 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with clients and constantly improve our products and services.
The yearly customer satisfaction survey is part of Siveco’s ISO 9001:2015-certified Quality Management System, audited by Bureau Veritas.
Respondent profile
90% of customers took the time to respond to the survey and 38% of the responses came from managers, demonstrating a very high level of engagement. The response rate is the same as last year, in spite of a shorter survey period and less follow-up calls.
A pioneer of Smart Operation & Maintenance, Siveco provides solutions based on Coswin, bluebee® and bluebee® cloud. The following chart shows the share of different solutions under support, by number of users.
Siveco solutions benefit from a long history, over 30 years from Coswin, over 10 years for bluebee®, 15 years in China. As technologies keep changing, Siveco proposes a proven upgrade path to customers. We keen track in particular of Coswin versions: in 2019 74% of our clients used the latest generation Coswin 8i.
Discounted prices for bluehoney online Maintenance Management training during the COVID-19 crisis
According to the 2017 “Maintenance in China” survey, 94% of respondents pay more attention to maintenance, yet 54% of the maintenance teams have never been trained on maintenance management and methodologies. 71% of those who did only received internal training by their colleagues.
Siveco client GSN fights the COVID-19 epidemic using bluebee®
GSN Property Services, the leading German property management provider in China, is using bluebee® to monitor progress of disinfection work. Scanning of QR-coded tags in the bluebee® app ensures the traceability of actions taken against the COVID-19.
Baida Air expands its operations with support from Coswin 8i
At the end of 2019, Baida Air expanded its usage of Siveco's computerized maintenance management solution Coswin 8i. Initially implemented on four VPSA oxygen plants in 2014, the system is now supporting reliability and maintenance management on 8 sites.
The bluebee® app “for the worker of tomorrow” is now available in Thai. The first project is currently under implementation in Chonburi province. Thai will become a standard language pre-installed in bluebee® by the end of Q1 2020.
Siveco showcases Smart O&M at the 2020 China Smart Online Exhibition
The Chinese people is proving resilient, resourceful and innovative in the battle against the COVID-19 virus! Due to the epidemic, all gatherings including industrial events and summits have been canceled.
